Returns & Exchanges

At Restaurant City, we want you to be completely satisfied with your professional-grade kitchenware and home dining essentials. If your purchase doesn't meet your expectations, you can return eligible items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and receive a Return Authorization number.

• 2.
  Pack Your Items

  Securely place the unused items in their original packaging, ensuring all manuals and accessories are included to qualify for a refund.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.