Frequently Asked Questions
Everything you need to know about shopping for professional-grade home kitchen equipment at Restaurant City.
What is the average shipping time for large kitchen equipment?
Standard shipping for small appliances typically takes 3-5 business days. For oversized items like commercial-grade ranges or refrigeration units, delivery usually takes 7-10 business days via specialized freight carriers.
Do you offer white-glove delivery and installation services?
Yes, for an additional fee, we offer white-glove delivery which includes unboxing, placement in your kitchen, and removal of all packaging materials. Professional installation can be scheduled through our certified partner network.
What is your return policy for home-use commercial products?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused. Please note that large equipment may be subject to a 15% restocking fee and return shipping costs.
Are the products sold on Restaurant City covered by a warranty?
All our products come with a standard manufacturer's warranty. Many of our professional-grade items also include extended service plans for home users to ensure long-term reliability.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For high-value kitchen renovations, we also offer financing options through Affirm.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.